Return and Refund Policy – Rare Decor
Effective Date: [04-Feb-2026]
At Rare Decor, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a 15-day return policy under the following terms and conditions.
1. 15-Day Return Eligibility
Customers may request a return within 15 days of delivery if:
- The item is unused, undamaged, and in original condition
- The product is returned with original packaging, tags, and accessories
- Proof of purchase or order confirmation is provided
Rare Decor reserves the right to reject returns that do not meet these conditions.
2. Non-Returnable Items
The following items are not eligible for return:
- Customized or personalized products
- Items damaged due to customer misuse
- Clearance or final sale items (if marked)
- Products returned without original packaging
3. Return Process
To initiate a return:
- Contact us at [your email] within 15 days of delivery
- Provide your order number and reason for return
- Our support team will provide return instructions and the return address
- After approval, ship the product securely to the provided address
Return shipping costs may be borne by the customer unless the product is defective or incorrect.
4. Refund Policy
- Once the returned product is received and inspected, we will notify you regarding approval of your refund.
- Approved refunds will be processed within 7–10 business days to the original payment method.
- Shipping charges (if any) are non-refundable unless the return is due to a defective or incorrect product.
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange replacement or full refund at no additional cost.
6. Exchange Policy
Products can be exchanged for the same item (subject to availability). Exchange requests must be made within 15 days of delivery.
7. Contact Information
For return or refund requests, contact:
Rare Decor
Email: [contact@raredecor.com]
Address: [[The Queen’s Walk, Bishop’s,London SE1 7PB, United Kingdom]]
Phone: [918000461891]
